Returns & Exchanges
At PRIME Hydration, we strive to ensure every sip meets your expectations; however, due to the perishable nature of our beverages, we can only accept returns on unopened merchandise or damaged items within 30 days of purchase.
Check Eligibility
Ensure your items are in their original packaging, unopened, and were purchased directly from our official online store within the last 30 days.
Contact Support
Email our customer service team with your order number and photos if the product arrived damaged or incorrect to receive a return authorization.
Pack and Ship
Securely pack your items in the original shipping box and use the provided prepaid shipping label to drop the package off at any authorized carrier location.
Receive Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing